![]() If you’re not sure, find out with this link. Make sure your Chrome or Firefox browsers are updated. Switch browsers (Chrome, Firefox, or Safari) or update and reinstall the app on mobile.Make sure all other background apps and programs which use audio or video (such as Skype, iTunes, VLC media player, etc.) are closed. ![]() Make sure your device is fully charged or connected to a charger.If you’re using a mobile device, we recommend switching to a computer for a more stable connection.Tips for Troubleshooting Connection Issues If you are unfamiliar with the booking process, ask your teacher to send you a lesson invitation by selecting the italki Classroom. You will need to book again to select the new communication tool. The communication tool cannot be changed once a lesson/package is booked. But I want to switch to italki Classroom. I have selected Skype as a communication tool for my lesson/package.If you are having this problem during the lesson, please quit your browser and log in to italki to try again. The classroom is only available for the lesson time. My teacher and I have both entered the classroom, but we can’t see each other.If you have connected with an external camera or microphone, make sure you have selected the correct input source.Turn them off first and re-enter Classroom. Check if you have turned on other video software such as Skype or Zoom.Check if your browser has enabled italki to access your camera or microphone.Other problems with using the italki classroom? Click Configure trusted URLs and specify the link or links () you want Kaspersky Internet Security not to check.įor more information, see the detailed article in our Knowledge Base devoted to checking Web pages for threats in Kaspersky Internet Security.In the Web Anti-Virus settings window, select Advanced Settings.Open the settings in Kaspersky Internet Security and choose Protection –> Web Anti-Virus.How to exclude a link from the scan scope in Kaspersky Internet Security Disable any Windows Firewall, Windows Defender AntiVirus programs (McAfee, Symantec, Norton, Kaspersky, Avast, etc) as these programs can sometimes block access to the other user.If you have another computer or device, try switching devices.If you’re using Firefox, try connecting with Google Chrome. Switch browsers: if you are using Google Chrome, try connecting with Firefox.Make sure your computer or device is fully charged or connected to a charger.Make sure that your browser has permissions to use your camera and microphone and that you’re using the latest browser versions.Make sure all other applications which may use audio and video are completely closed (such as Skype or Zoom).Having difficulties with connecting in the italki Classroom? If so, check out the following troubleshooting that may help with your situation: Video calls take up quite a lot of data and CPU power, so the less powerful the computer the more CPU resources it has to use to establish a connection. You can write to us at support and we’ll try out best to help. This is unfortunately out of our control and isn’t related to italki not working or being unstable. With direct connections, we can’t guarantee that your connection won’t be blocked by the other user’s setup (Firewall, ISP policy, etc.). When you use italki Classroom, you’re directly connected to the other user to protect the safety and privacy of your data. The connection quality of your lesson depends on a combination of factors, including:
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